I escalated the call again to a supervisor who would not assist me and said she couldn't help or contact anyone about where the order was in process so I would have some real info and could plan accordingly. I still did not hear anything or receive any email status correspondence so I called again and was told it wouldn't even be shipped until Thursday maybe -several days away.
They told me the order had been released and would mail out that day or the next. I heard nothing from Petsmart and called again to follow up. I spoke with a supervisor who spoke with the pharmacy and a letter was sent to my vet who immediately approved the prescription. I called Petsmart and was told that I had to submit the prescription to a website and when I spoke to the next person they told me that the order was on hold because they had been instructed to wait for paper copy of the prescription. I contacted my vet to ask if he had heard from Petsmart because I thought the holdup was on my end.
I ordered dog heartworm and flea/tick meds from Petsmart and the order would still be sitting in a wait file if I hadn't called to follow up.
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